Navigating the Maze: A Comprehensive Guide to MOHRE Enquiries in the UAE

The Ministry of Human Resources and Emiratisation (MOHRE) plays a pivotal role in regulating the UAE's labor market. Whether you're an employer or an employee, navigating MOHRE enquiries can sometimes feel overwhelming. This guide simplifies the process, providing valuable information on different enquiry avenues, frequently asked questions, and helpful resources to ensure a smooth experience with the ministry.

Understanding MOHRE Enquiries:

MOHRE offers a multi-channel approach to handle enquiries from both employers and employees. Here are the primary methods to reach MOHRE for your inquiries:

• MOHRE Website: The official MOHRE website ( serves as a central hub for various services and information. It includes a dedicated enquiry section with FAQs, downloadable forms, and online services for specific tasks.
• MOHRE App: The MOHRE UAE app (available for iOS and Android) provides a convenient platform for submitting enquiries, tracking applications, and accessing essential ministry services on the go.
• Smart Services Kiosks: Strategically located self-service kiosks across the UAE allow you to submit basic enquiries and access limited services without visiting a service center.
• MOHRE Service Centers: For more complex enquiries or personalized assistance, visiting a MOHRE service center in your emirate is recommended. These centers offer face-to-face interaction with MOHRE representatives who can address your specific needs.
• MOHRE Call Center: A dedicated MOHRE call center operates 24/7 to answer general inquiries and guide you towards the most appropriate resolution channel. The call center number is 600590000.

Common MOHRE Enquiries:

Here are some frequently asked questions regarding MOHRE enquiries, categorized by user type:

For Employers:

• Work Permit Application Status: This is a common enquiry, and most channels (website, app, service centers) allow you to track the progress of your work permit applications.
• Company Registration: Understanding the company registration process in the UAE and obtaining guidance is a recurring enquiry for new businesses.
• Labor Law Compliance: Employers often seek clarification on various aspects of UAE labor law, including employee rights, leave entitlements, and termination procedures.
• End of Service (EOS) Calculations: Calculating and processing employee end-of-service payments can be complex. MOHRE resources and service centers can provide assistance.

For Employees:

• Labour Contract Disputes: Employees facing issues with their employment contracts, such as unpaid wages or unfair treatment, can seek guidance on how to file a complaint with MOHRE.
• Work Permit Information: Employees can utilize MOHRE services to verify the validity of their work permits or inquire about renewal procedures.
• Leave Allowances: Understanding leave entitlements guaranteed under UAE labor law is a common enquiry for employees.
• No Objection Certificate (NOC) Issuance: Employees seeking an NOC to change employers can obtain information on the process and requirements through MOHRE channels.

Additional Resources:

Beyond the aforementioned channels, additional resources can be helpful for MOHRE enquiries:

• MOHRE Social Media: MOHRE maintains active social media accounts on Twitterand Instagram providing updates and responding to basic queries.
• Legal Counsel: For intricate legal matters concerning labor law, consulting a qualified lawyer specializing in UAE employment law is recommended.

Tips for a Smooth MOHRE Enquiry Experience:

• Gather Information: Before contacting MOHRE, gather relevant details such as your company registration number, employee ID, or transaction reference number (if applicable) to expedite the enquiry process.
• Choose the Right Channel: Select the most suitable channel for your enquiry based on its complexity and urgency. Simple questions might be best addressed through the website or app, while face-to-face assistance might be preferable for intricate issues.
• Clarity and Conciseness: Clearly articulate your enquiry when contacting MOHRE. The more specific you are, the better equipped the representatives are to assist you effectively.
• Follow Up: If you haven't received a response within a reasonable timeframe, consider following up through your chosen channel to ensure your enquiry hasn't been overlooked.

Conclusion:

By understanding the different channels available and utilizing the resources provided, navigating MOHRE enquiries becomes simpler. Remember, MOHRE plays a vital role in ensuring a fair and balanced workplace environment for both employers and employees in the UAE. By effectively communicating your enquiries, you can ensure

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